Terms & Conditions

Last updated: 06/02/2026

These Terms & Conditions apply to all memberships, programmes, classes, services, and use of facilities provided by Bodywise Gym and Studios Limited, trading as Bodywise Boutique Wellness ("the Club", "we", "us", "our"). All services are delivered on-site at our premises. By purchasing, booking, attending, or using any service or facility, you agree to be legally bound by these Terms & Conditions.

These Terms & Conditions include all operational rules, policies, standards of conduct, booking requirements, and facility-use guidelines governing use of the Club. All such rules form part of the binding agreement between you and us.

Why You Should Read These Terms

Please read these Terms carefully before submitting your application or purchasing any service. They explain how our services operate, your rights and responsibilities, and how any issues may be resolved. These Terms may be updated from time to time, and the latest version will always be available on our website and app. If you believe there is an error or require clarification, please contact us before proceeding.

1. General Access & Compliance

All members and visitors must be paying members, paid guests, signed-in visitors, or individuals with a written agreement for business use. These Terms are incorporated into each member’s contract and the Bodywise App.

Failure to comply may result in refusal of access, suspension, or termination of membership without refund. We reserve the right to amend these Terms from time to time, providing reasonable notice where required.

All members and visitors at Bodywise Gym and Studios Ltd (the “Club”) must either be paying members, paid guests, signed-in 

2. Information About Us & Contact Details

Bodywise Gym and Studios Limited (trading as Bodywise Boutique Wellness)

  • Company number: 09151617
  • Registered office: 16 Church Street, Warnham, Horsham, RH12 3QW
  • Telephone: 01403 271698
  • Email: contact@bodywise.co.uk

If we need to contact you, we will do so using the email address, telephone number, or postal address you provided in your ap

3. Our Contract with You

A legally binding contract is formed when we confirm your application by email. Membership or programme access begins on the commencement date stated in that confirmation. We reserve the right to accept or decline applications at our discretion and will communicate any rejection promptly.

4. Our Services

Images and descriptions of the Club and its services are for illustrative purposes only. Timetables, instructors, facilities, and services may change to reflect operational, safety, or legal requirements. We may suspend or modify services to:

  • address technical issues or emergency repairs;
  • comply with changes in law or regulation; or
  • manage operational requirements.

Where reasonably possible, we will provide advance notice. Where services are substantially delayed or suspended, you may contact us to discuss appropriate remedies in line with consumer law. We are not responsible for delays or failures caused by events outside our reasonable control.

5. Cooling-Off Period (Distance Sales Only)

Where a contract is entered into online, by telephone, or by email, you have a legal right to cancel within 14 days of purchase in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provided the service has not yet commenced. By booking or attending any onboarding, assessment, class, session, or programme activity within the 14-day period, you acknowledge that the service has commenced and that your cooling-off right is waived.

6. Payments & Pricing

All fees are payable in advance unless otherwise agreed. Prices include VAT where applicable.

We may revise membership fees by providing at least 30 days’ notice. If you do not accept a fee increase, you may cancel your membership in accordance with the cancellation terms. Fees remain payable during any notice period.

Missed or failed payments may incur a £20 administration fee. Continued non-payment may result in suspension or termination of membership and referral to a debt collection agency.

7. Refunds, Non-Attendance & Pay-As-You-Go

Payments for memberships, programmes, session packs, pay-as-you-go classes, and services are non-refundable once the service has commenced, except where required by law.

Refunds are not issued for unused sessions, missed classes, late cancellations, or non-attendance.

Pay-as-you-go classes must be paid for at the time of booking. Where a booking is cancelled in accordance with the cancellation policy, the class credit may be returned to your account for future use, subject to expiry. No monetary refunds are issued.

8. Fixed-Duration Programmes (e.g. Six-Week Programmes)

Fixed-duration programmes are non-refundable once commenced. Commencement includes onboarding sessions, assessments, or attendance at the first scheduled session.

Where a participant is unable to complete a programme due to injury or illness, a written request for a pause or extension may be submitted. Extensions are discretionary, time-limited, subject to availability, and may require medical evidence. Refunds will not be issued once a programme has commenced.

9. Membership Cancellation

Memberships operate on a rolling basis unless otherwise stated. Members may cancel by providing one full calendar month’s written notice, submitted at least five working days before the next Direct Debit is due.

Membership remains active and payable during the notice period. Membership fees are payable regardless of attendance.

Memberships are not frozen for holidays or short-term absences. In exceptional circumstances, options may be discussed at our discretion and must be agreed in writing.

10. Class Bookings, Cancellations & Strikes

Classes must be booked in advance. A minimum two-hour cancellation notice applies. Late cancellations or no-shows result in forfeiture of the session.

A three-strikes policy applies to repeated no-shows or late cancellations within a rolling 30-day period and may result in temporary booking restrictions.

Late arrivals may be refused entry, and their place may be offered to another member.

11. Health & Safety

Members must complete a health questionnaire (PARQ) prior to participation and are responsible for ensuring they are medically fit to exercise. Staff are not medically trained and cannot assess fitness to train.

Exercise is undertaken at your own risk. We do not exclude liability for death or personal injury caused by our negligence.

12. Conduct, Dress Code & Facility Use

Members must behave respectfully at all times. Unsafe, abusive, or inappropriate behaviour may result in immediate termination without refund.

Appropriate gym attire must be worn. Outdoor shoes, muddy footwear, inappropriate clothing, and changing outside designated areas are not permitted.

Food and drink are restricted to designated areas. Alcohol, smoking, and illegal substances are prohibited.

Equipment must be used correctly, returned after use, and wiped down. External personal trainers are not permitted.

13. Guests, Parking, Access & Operating Hours

Guest access is at our discretion and may be subject to a fee. All guests must comply with these Terms.

Details of normal operating hours are available on our website and within the Bodywise App. We reserve the right to amend opening hours, temporarily restrict access to certain areas or equipment, or close parts of the Club where reasonably necessary for cleaning, maintenance, staff training, special events, holidays, or operational requirements.

Members and visitors must leave the premises by the designated closing time.

Parking is available at the Village Hall, Hollands Way, Warnham. Parking is at your own risk and is not guaranteed. Repeated misuse may result in access restrictions.

14. Members App, Cards, Lockers & Property

Access may be provided via the Bodywise App or a membership card. Cards are non-transferable and may be replaced for a fee if lost.

Lockers are for day use only. We accept no liability for loss, theft, or damage to personal property unless caused by our negligence.

15. Photography, Data Protection & Privacy

Personal data is processed in accordance with our Privacy Policy. Members consent to reasonable photography and videography for operational and promotional purposes, excluding private areas.

16. Gift Cards

Gift cards are non-refundable, non-transferable, not redeemable for cash, and must be used within six months of purchase unless otherwise stated.

17. Our Responsibility for Loss or Damage

If we fail to provide our services with reasonable care or breach these Terms, we are responsible for any loss or damage that is a reasonably foreseeable result of that failure.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or any breach of your statutory rights.

Our services are provided for personal use only. We are not responsible for any business-related losses, including loss of income, loss of profit, business interruption, or loss of business opportunity.

18. Ending the Contract

You may end the contract in accordance with the cancellation and cooling-off provisions above.

We may terminate the contract immediately if you fail to make payments, breach these Terms, or place the health, safety, or wellbeing of others at risk.

19. Other Important Terms

We may transfer our rights and obligations under these Terms. Membership transfers require our written consent and may be subject to a fee.

If any part of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.

These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the English courts.